Straight To The Point

I was just listening to the radio this morning. A caller was lamenting the cost of gas - and they are with British Gas. Some people just can't see the wood for the trees! If you don't like how much you are paying for gas (or water or electricity) just change supplier! It's not hard! On the same show, the representative from Energy Watch stated that British Gas accounted for about a third of all complaints. Why do people still use them?