Friday, September 21, 2007

 

Friends Reunited is Rubbish

Every time I use the Friends Reunited website, I find more and more problems with it, from technical to the design. Images sometimes don't appear but do when you refresh the page; most people don't keep their details up to date; and they sort people people by the date they left the school (so if you left a year before everyone else, like you moved house and started a different school, you'll be listed with a load of people who you never knew, who probably graduated that year.

They hit a new low for me this time though: Being a good citizen, when I noticed that one of their links wasn't working (it was another persons photo, but the link took me to my photo) I emailed them. They did reply - by sending me the login name and password of the person who's photo link didn't work!

Here is their reply (with the email and password removed):-

--

Thank you for your email.

Your FriendsReunited membership appears to be operating correctly.

Please click on the following link;

http://www.friendsreunited.co.uk/frmain.htm

and in the 'sign in' section enter your email address - *********@hotmail.com

- and password - ******

Please let me know if you experience any problems when accessing your membership or if there is anything further that I can assist you with.

Regards

--

It's not like I didn't email them from the same email address that I'm registered with them. How could they think I was this other person? Did they even read my email?

What is the point of secure systems when useless people are part of the system? Okay, maybe I'm being a bit over the top. It's not like it's a bank's website or anything, but even a moron knows that you don't email passwords out. What if I were malicious? I could deface that person's whole profile, send out messages purporting to be from him, and add unsuitable photos.

Comments:
Dear Steve,

I noticed your blog today and I am sorry that you have been so disappointed with the services provided by Friends Reunited.

I would be grateful if you would contact me directly at nicky@friendsreunited.co.uk as I would be pleased to have the opportunity to explore this matter further with you.

Many thanks and I look forward to hearing from you.

Nicky Doran
Head of Customer Services
Friends Reunited Group
e - nicky@friendsreunited.co.uk
 
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